Privacy Policy

Who we are

Nova Runner & Binding Co.(“we,” “our,” or “us”) is a home improvement contractor based in Northern Virginia. We provide custom carpet binding, stair runners, hallway runners, and area rug resizing services. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us for an estimate.

Information we collect

We collect the following categories of personal information:

• Contact information — name, phone number, email address, and ZIP code when you submit an estimate request or contact us directly.
• Project information — service type, project description, and any photos you choose to share.
• Usage data — pages visited, browser type, and device information collected automatically via standard web server logs. We do not use third-party analytics trackers at this time.

We do not collect payment card information directly. Any payment processing is handled by third-party processors governed by their own privacy policies.

How we use your information

• To respond to your estimate request and communicate about your project.
• To schedule appointments and follow up on completed work.
• To send service updates or promotions you have consented to receive.
• To comply with applicable Virginia and federal law.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Text message consent (TCPA)

If you provide a phone number and consent to text messages, you may receive SMS communications regarding your estimate, project scheduling, or service updates. Message and data rates may apply. You can opt out at any time by replying STOP to any text message or by contacting us at info@novarunnerbinding.com.

Virginia Consumer Data Protection Act (VCDPA)

If you are a Virginia resident, you have the following rights under the Virginia Consumer Data Protection Act (Va. Code §59.1-575 et seq.):

• Access — the right to confirm whether we process your personal data and to access that data.
• Correction — the right to correct inaccuracies in your personal data.
• Deletion — the right to request deletion of personal data we have collected about you.
• Data portability — the right to obtain a copy of your data in a portable format.
• Opt-out of targeted advertising — we do not engage in targeted advertising as defined by the VCDPA.

To exercise any of these rights, contact us at info@novarunnerbinding.com. We will respond within 45 days as required by law.

Cookies and tracking

Our website uses only essential cookies required for basic functionality. We do not use advertising or analytics cookies at this time. If this changes, we will update this policy and provide notice.

Data retention

We retain your contact and project information for as long as necessary to fulfill your service request and for a reasonable period afterward to support warranty or follow-up service. You may request deletion at any time.

Security

We use commercially reasonable measures to protect your information, including encrypted storage via our service providers. No data transmission over the internet is 100% secure; however, we take reasonable precautions to protect the information you share with us.

Children's privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact us

Questions about this Privacy Policy or your personal data? Contact us at: